Video conferencing is not available with Trillian, athough third party integration is available with applications such as Skype, Jabber and Facebook Messenger. These features are exclusive only to Windows Desktop App and the browser-based versions. For example, Trillian Android App does not offer GIFs or emojis. The features on most of the clients are limited. Trillian offers their services for Desktop (Mac, Windows), Mobile (Android and iOS) and Web browsers. We tried to explore more help articles and found that the knowledge base is generally for the Trillian Server clients and you will often not find help articles for Platforms such as Mac, Android or iPhone. Our team was also unable to find any video tutorials or guides to help us with the setup. There is no provision for phone-based support, live chat or an email address where users can send their queries. Support for all Trillian services is through an online form. Though new groups can be created with ease, group management features by the admin are limited.
Group chats here are of two types: Private Groups and Public Groups. Limited user management features are available for the admin. Without the bulk CSV upload feature, this becomes much more time consuming as usernames for each new user must be added manually. Users can be invited to Trillian using email ID, bulk invite or ‘adding without invite.’ Inviting users with email ID ending in the company domain works well, but if you have to add users who do not have company emails it is tedious.
We tried to onboard 50 users on both Office Chat and Trillian accounts. The parameters we compared for the software applications were:įor the course of this evaluation, we created free accounts on both Office Chat and Trillian to test their features. We decided to compare Trillian for Business and Office Chat on various factors to determine which one fares better as a business communication application. Released in 2000 as a freeware IRC client, Trillian has come a long way and now focuses majorly on business instant messaging.
Trillian is one of the oldest Instant messaging service still available.
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